Fermín Martínez

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  • Zendesk Talk

    My company is using a Zendesk Lite, with only just one line. Because we selling to different countries, we will try soon the Zendesk Basic for adding new numbers. One of the agents will be availabl...

  • notify merge tickets per default


    Hi, When you are going to merge 2 tickets, you have a box with "Requester can see this comment" in both tickets you want to merge. I think this is a bit confused for customer, so I just unclick tho...

  • Placeholders in Macros


     Hi, I am doing some macros for my team to make the work more efficient. I am using placeholders to autocomplete names or ticketID's, and that is very handy. But I have a couple of placeholders tha...