Henrik Heusala
Zendesk Premium Partner 50+ succesful Zendesk deployments and counting.
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Actividad reciente de Henrik Heusala-
Ability to see what users search for via Guide&Widget gone for new accounts
Hi, We manage a lot of Zendesk sites. A crucial part of the workflow for managing articles and developing Guide for self-service is to understand what users search for via Guide itself or even more...
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SLA in views - Change the translations to use just SLA - Takes way too much of the limited space
Hi guys, Zendesk SLA is a really good tool and in the centre of Zendesk work and views - All tickets in many workflows are handled according to the SLA settings and one of the many really, really g...
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Copying ticket comment text in markdown format after updating the ticket
RespondidaHi, Especially after introducing the Markdown app for Zendesk, people use Zendesk a lot with sometimes very complicated markdown formatting and pictures inside text etc. This is especially true in ...