Eva Keyes

1. Comunidad
2. Insights Q&A
3. Reporting on Snap Shots

Hi everyone who might stumble  across this!   I think I found exactly what I was looking for. I've decided to utilize some of the built in backlog reporting and tweak it to filter on problem ticket...

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• Eva Keyes
• Creación 31 de octubre de 2017 18:17
• 0 votos

1. Comunidad
2. User Tips & Tricks
3. Round robin ticket assignment

Hey Isaac, I had this same problem as well. I was able to solve this by setting the last line under a legit agent (so blank name, User ID etc) to "YES" and put the queue X on this line. Seems to wo...

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• Eva Keyes
• Creación 21 de julio de 2017 16:18
• 0 votos

1. Comunidad
2. User Tips & Tricks
3. Round robin ticket assignment

@michael, looks like the URL format for the spreadsheet may have changed again. Can you confirm what information I need to be putting in line 10? I've tried all kindsa combos, no dice. Thanks!

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• Eva Keyes
• Creación 13 de diciembre de 2016 21:00
• 1 voto