PROVENTIC **** EMEA Reseller Partner

1. Sell
2. ...
3. Using email in Sell
4. Customizing your email message signature

Hi My new AE can't seem to add a mailto link in her signature? It keeps adding HTTP in front of the link?

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• PROVENTIC **** EMEA Reseller Partner
• Creación 22 de marzo de 2021 09:02
• 0 votos

1. Comunidad
2. Feedback on Talk
3. Language Message average waiting time

I am with you on this - It would be great to have the message in your own language.

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• PROVENTIC **** EMEA Reseller Partner
• Creación 16 de marzo de 2021 13:02
• 0 votos

1. Comunidad
2. Feedback on Talk
3. Average wait time message in multiple languages

Agreed - Everything else can be custom recorded so why not wait times?

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• PROVENTIC **** EMEA Reseller Partner
• Creación 16 de marzo de 2021 13:01
• 0 votos

1. Sell
2. ...
3. Using email in Sell
4. Integrating email with Zendesk Sell

Hi Is it possible to allow one sales rep to send email on behalf of another sales rep? In our setup i have a sales doing the initial cold calling and if the conversation ends with "please send us a...

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• PROVENTIC **** EMEA Reseller Partner
• Creación 18 de febrero de 2021 21:22
• 0 votos

1. Zendesk updates
2. Announcements
3. The default Help Center theme gets a visual update

Hi Kasper I just upgraded my theme to 2.8 and when i did it said that it was missing the customer_info.hbs template/page?

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• PROVENTIC **** EMEA Reseller Partner
• Creación 27 de enero de 2021 12:33
• 0 votos

1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types

Rodger Bradford - You need the Guide Pro or Enterprise license to be able to access the HTML, CSS and scripts of Zendesk Guide. If you have that you should have a button at the bottom of the screen...

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• PROVENTIC **** EMEA Reseller Partner
• Creación 15 de diciembre de 2020 10:01
• 0 votos

1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types

Hi Rodger Apologies for the late reply here - There isn't really any way to control the Attach file field in Guide other than to either allow attachments or not. That said you do have a way to chan...

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• PROVENTIC **** EMEA Reseller Partner
• Creación 14 de diciembre de 2020 15:27
• 0 votos

1. Comunidad
2. Chat Q&A
3. question of zendesk chat

I would recommend you look into the new messaging beta from Zendesk. It lets you connect and work across multiple channels and keep the chat persistent. https://support.zendesk.com/hc/en-us/article...

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• PROVENTIC **** EMEA Reseller Partner
• Creación 2 de diciembre de 2020 16:18
• 0 votos