Jennifer Rowe
Zendesk Product Documentation Director
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Actividad total3466
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Última actividad
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Miembro desde
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Siguiendo4 usuarios
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Lo siguen77 usuarios
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Votos1011
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Suscripciones1393
Comentarios
Votos de actividad por Jennifer Rowe-
Rachel, Are you using Preview to view your Help Center as an end-user? In preview mode, the community link will appear in the preview. This is so that you can see how community will look when enabl...
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100% Amy! Graeme is an Insights Rockstar.
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Great tip, Vlad! Thanks for posting it!
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Well, we are glad that you stopped lurking and posted such a great tip! Moderator Wes inspires a lot of people. :) As thanks for your contribution, look for a link for a Zendesk t-shirt in your i...
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Hey Heather, somebody was just telling me that they do this...I think maybe it was Daniel Cooper. Maybe he'll jump in and help, or one of our other HC experts, like Wes or Diziana. It'd make a cool...
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Thanks, Steve and Jacob! Great answers. I would add, that if you are writing a how-to, you should use numbered steps for your procedure. And include only one action in each step. Start with an acti...
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Hi Alicia, Looks like you're on the home page. You need to click into a category or section, then you'll see the option "Edit category" or "Edit section" in the top menu bar (assuming you are an HC...
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The latest Fine Tuning is live today! Check it out! Succeeding with SLAs--why, when, and how - Sam Chandler
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In case you missed it, I just added a link to the latest Fine Tuning: "Blueprinting" your Help Center - by Lisa Painter
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Hi Everyone, Thanks for your patience. We have an update on the timing for reauthorizing your Gmail Connector. The change is planned for January 21, 2020, and you will need to take action then. Tha...