Chris Bulin
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Última actividad de Chris Bulin-
Chris Bulin hizo un comentario,
This was also a measurement we wanted for chat. I'm hoping it will become available with the new agent workspace coming this year.
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Chris Bulin hizo un comentario,
Agreed, and if you are using percent of whole as a calculation all agents have to be visible in the board or it won't show the data correctly :(
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Chris Bulin hizo un comentario,
There is an EAP for this currently, https://support.zendesk.com/hc/en-us/articles/360035195354-Announcing-the-Zendesk-Explore-real-time-dashboard-EAP
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Chris Bulin hizo un comentario,
Thanks Brett - Community Manager!
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Chris Bulin hizo un comentario,
We have a table that has blank values for ticket count. Since this isn't a time value, is there a way to display 0 rather than blank? Weirdly, it has a 0 for Q2, but not Q1.
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Chris Bulin hizo un comentario,
Nanna Aabentoft Tygstrup they did announce an EAP for this https://support.zendesk.com/hc/en-us/articles/360036743214-Announcing-sharing-of-Explore-dashboards-outside-of-Zendesk-EAP
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Chris Bulin hizo un comentario,
Justin Federico sadly tags that are part of a large dataset (like merge tag compared to all tickets on your account) are not working well in calculated metrics either. When I contacted support abou...
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Chris Bulin creó una publicación,
Custom Role needs to be able to hard delete End User Profiles for GDPR compliance
I have a Custom Role for my agents that allows them to "Add, edit, and delete" users in our instance (see screenshot). This is needed, because we have to delete users that request to have the...
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Chris Bulin hizo un comentario,
This is literally causing me physical pain. I have 3 new agents that I have to add or exclude from a variety of queries. I have to type in each of their names separately for each query. I have arou...
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Chris Bulin hizo un comentario,
We are doing a coverage experiment now for phones and one of the metrics we wanted to use was time online (for talk and chat would be ideal, but at the very least for talk). It's used in conjunctio...