Chris Bulin

1. Comunidad
2. Support Q&A
3. Create rule from specific users

You're welcome!

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• Chris Bulin
• Creación 30 de abril de 2021 19:22
• 0 votos

1. Comunidad
2. Support Q&A
3. Create rule from specific users

Hi John Scrivener! You can do this. You will need to set up an email extension for your Director. There's an article to help with that: https://support.zendesk.com/hc/en-us/articles/203662136-Notif...

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• Chris Bulin
• Creación 30 de abril de 2021 14:50
• 1 voto

1. Comunidad
2. Explore Q&A
3. Queries/Metrics

Hi John, in order to get started with Time Spent metrics you'll need to use the Time Tracking app. Once you start tracking time on your tickets, then you can use these recipes to create custom metr...

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• Chris Bulin
• Creación 21 de abril de 2021 16:04
• 0 votos

1. Explore
2. ...
3. Explore basics
4. What goes in the rows and columns of an Explore query?

Vijayendra I've moved that video hosting to GDrive. Let me know if that doesn't work

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• Chris Bulin
• Creación 20 de abril de 2021 12:51
• 0 votos

1. Explore
2. ...
3. Explore basics
4. What goes in the rows and columns of an Explore query?

Hi Vijayendra! You can simply drag and drop the attributes in columns and rows to change the orientation. I'm not sure why that share link from screencast isn't working. I've moved a copy over to G...

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• Chris Bulin
• Editado 20 de abril de 2021 12:51
• 0 votos

1. Comunidad
2. Explore Q&A
3. Combo charts

Hi Anh Ngọc I think you would have to write a custom metric in order to do that. Otherwise any metric you apply will be applied to all of the attributes.

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• Chris Bulin
• Creación 19 de abril de 2021 15:40
• 0 votos

1. Comunidad
2. Support Q&A
3. Feature request handling

Hi Hema! It does increase time to resolution, but because we send a reply right away to let them know we're logging the feedback, it doesn't impact our reply time. Having a true resolution time als...

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• Chris Bulin
• Creación 19 de abril de 2021 12:50
• 0 votos

1. Comunidad
2. Support Q&A
3. Feature request handling

That's similar to what we do. We created a JIRA Project specifically for Feedback. We notify the user that we're collecting feedback in this area and will let them know if/when the issue is address...

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• Chris Bulin
• Creación 16 de abril de 2021 12:44
• 0 votos

1. Comunidad
2. Support Q&A
3. Feature request handling

Hi Hema Ranganathan. Are you using the Zendesk JIRA Integration? This will allow you to accomplish most of what you're looking for I believe. Triggers can be used from both the JIRA and Zendesk sid...

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• Chris Bulin
• Creación 15 de abril de 2021 16:59
• 1 voto

1. Comunidad
2. User Tips & Tricks
3. Making Life Easier with Groups and Sets

Karen Mena the only thing I'm aware of that could be at work here is when the same attribute is used both on a query filter and a dashboard filter simultaneously. I'm having trouble replicating wha...

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• Chris Bulin
• Creación 18 de marzo de 2021 12:50
• 0 votos