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Chris Bulin

Community Moderator
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Última actividad de Chris Bulin
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    Chris Bulin hizo un comentario,

    You're welcome!

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    Chris Bulin hizo un comentario,

    Hi John Scrivener! You can do this. You will need to set up an email extension for your Director. There's an article to help with that: https://support.zendesk.com/hc/en-us/articles/203662136-Notif...

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    Chris Bulin hizo un comentario,

    Hi John, in order to get started with Time Spent metrics you'll need to use the Time Tracking app. Once you start tracking time on your tickets, then you can use these recipes to create custom metr...

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    Chris Bulin hizo un comentario,

    Vijayendra I've moved that video hosting to GDrive. Let me know if that doesn't work

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    Chris Bulin hizo un comentario,

    Hi Vijayendra! You can simply drag and drop the attributes in columns and rows to change the orientation. I'm not sure why that share link from screencast isn't working. I've moved a copy over to G...

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    Chris Bulin hizo un comentario,

    Hi Anh Ngọc I think you would have to write a custom metric in order to do that. Otherwise any metric you apply will be applied to all of the attributes.

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    Chris Bulin hizo un comentario,

    Hi Hema! It does increase time to resolution, but because we send a reply right away to let them know we're logging the feedback, it doesn't impact our reply time. Having a true resolution time als...

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    Chris Bulin hizo un comentario,

    That's similar to what we do. We created a JIRA Project specifically for Feedback. We notify the user that we're collecting feedback in this area and will let them know if/when the issue is address...

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    Chris Bulin hizo un comentario,

    Hi Hema Ranganathan. Are you using the Zendesk JIRA Integration? This will allow you to accomplish most of what you're looking for I believe. Triggers can be used from both the JIRA and Zendesk sid...

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    Chris Bulin hizo un comentario,

    Karen Mena the only thing I'm aware of that could be at work here is when the same attribute is used both on a query filter and a dashboard filter simultaneously. I'm having trouble replicating wha...