Toby Sterrett
- Actividad total 213
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Resumen de la actividad
Última actividad de Toby Sterrett-
Toby Sterrett creó una publicación,
How to give feedback (or report bugs)
Feedback during the beta stage is very important for us. We want to hear what you have to say about side conversations follow-up tickets because ultimately we've created this feature for you. Belo...
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Toby Sterrett creó una publicación,
How do I sign up?
If you think the automatic creation of follow-up tickets when side conversations in closed tickets are replied to would improve your team's collaborative workflows, we'd love to have you try it out...
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Toby Sterrett creó una publicación,
What is the Side Conversations Follow-up Tickets EAP?
Most side conversation workflows rely on triggers to take some sort of action when a reply is received, such as changing a ticket’s status to move it into a view, in order for agents to see that so...
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Toby Sterrett creó una publicación,
What is the Side Conversations Role Permissions EAP?
Not every agent should be able to create or reply to side conversations. This EAP introduces the ability to disable side conversation creation and replies for custom roles. This functionality can ...
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Toby Sterrett creó una publicación,
How do I sign up?
If you think being able to limit side conversation creation to specific roles would improve your team's collaborative workflows, we'd love to have you try it out and give us feedback. Please note t...
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Toby Sterrett creó una publicación,
How to give feedback (or report bugs)
Feedback during the beta stage is very important for us. We want to hear what you have to say about side conversations role permissions because ultimately we've created this feature for you. Below...
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Toby Sterrett creó una publicación,
What is the Child Ticket Side Conversations EAP?
The Child Ticket Side Conversations EAP introduces the ability to start side conversations with groups or agents within your Support instance by creating a child ticket assigned to them. When you c...
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Toby Sterrett creó una publicación,
How do I sign up?
If you think being able to create child ticket side conversations can help your team's collaborative workflows be more efficient, we'd love to have you try it out and give us feedback. Please note ...
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Toby Sterrett creó una publicación,
How to give feedback (or report bugs)
Feedback during the beta stage is very important for us. We want to hear what you have to say about side conversations search because ultimately we've created this feature for you. Below, you can ...
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Toby Sterrett creó una publicación,
How do I sign up?
If you think being able to search side conversations can help your team's collaborative workflows more efficient, we'd love to have you try it out and give us feedback. Please note that while we ca...