Toby Sterrett
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Actividad total304
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Última actividad
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Resumen de la actividad
Última actividad de Toby Sterrett-
Toby Sterrett hizo un comentario,
Roger - at this time the done state is mostly a way for the agent managing the ticket to keep track of what they are still waiting on and what they consider done. In the future we will likely add m...
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Toby Sterrett hizo un comentario,
james.beniston while there isn't a placeholder for all comments, we do provide an easy way to get comments into side conversation messages. The insert comments button opens a modal and you can sele...
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Toby Sterrett hizo un comentario,
Arno Lindroos we've done some work to try to prevent side conversations from accepting email addresses that you have a sharing agreement with since those emails will be rejected like you said. You ...
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Toby Sterrett hizo un comentario,
John – the search tab is going to take a while to roll out so we can keep on top of the additional load on the search clusters. If you'd like it right away you can let me know in a ticket and I can...
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Toby Sterrett hizo un comentario,
Kevin Miodek not at this time. In the meantime some folks have set up keywords that can be included in the messages if they want to be alerted. @Mark Schäfermann if you initiate side conversations ...
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Toby Sterrett hizo un comentario,
Thanks Russell, we'll look into this.
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Toby Sterrett hizo un comentario,
Ah, ok this makes a lot of sense. It's more along the lines of a "split and link" ticket functionality than creating an actual "child" of the original ticket 🤔 Thanks for the detail!
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Toby Sterrett hizo un comentario,
We think we may have found an issue that caused the initial failure to update, thanks for the report. It looks as though it's more of a bug when the side conversation is open and the child ticket i...
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Toby Sterrett hizo un comentario,
Setting the requester on the child ticket is something we're going to investigate for a future iteration of the child tickets functionality. For this current version the workflow is more focused on...
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Toby Sterrett hizo un comentario,
Joe Bryan I'll have to try to replicate this to fully understand what you're seeing. One thing to try in the meantime is to perhaps try adding a condition like "Update via is not side conversation"...