Toby Sterrett
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Actividad total240
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Última actividad
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Resumen de la actividad
Última actividad de Toby Sterrett-
Toby Sterrett hizo un comentario,
Hey all, thanks for the questions! Yes, newly added email side conversation recipients will be added as users Side conversations with vendors will create a user for the recipient's email address, ...
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Toby Sterrett creó un artículo,
Anuncio de migración para destinatarios de conversaciones secundarias por correo electrónico
Anuncio Migración 19 de marzo de 2021 10 de mayo de 2021 ¿Qué va a cambiar? El 10 de mayo de 2021 Zendesk migrará a todos los destinatarios de conversaciones secundarias por correo elect...
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Toby Sterrett hizo un comentario,
Jason Fouchier bounces are something that get suppressed early on in the incoming email pipeline before getting routed to side conversations. I've spoken to folks about this and hopefully we'll fin...
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Toby Sterrett hizo un comentario,
Anaïs that only refers to if you explicitly set up a new trigger to send an email notification to the assigned agent to let them know that a side conversation has been updated and they then reply t...
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Toby Sterrett hizo un comentario,
Thanks for the message Jamie, we'll take a look into this.
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Toby Sterrett hizo un comentario,
Jacob J Christensen - that's an interesting point, makes sense. Would the new employee being onboarded have access to the parent ticket as well in your use case? Dani Ruiz is there a reason the con...
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Toby Sterrett hizo un comentario,
Hi Mark de Leeuw. This is currently doable internally if you use Child Ticket Side Conversations. Child tickets created in this way have a new "side conversation" channel type, which allow SLA and ...
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Toby Sterrett hizo un comentario,
Hey Jacob, glad you're enjoying child tickets so far! We've gotten requests for being able to set the requester on creation, and we have some ideas for how it could be done, but this first release ...
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Toby Sterrett hizo un comentario,
Dylan Cunniffe you should now be able to set up a child ticket macro that includes all groups.
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Toby Sterrett hizo un comentario,
Roger - at this time the done state is mostly a way for the agent managing the ticket to keep track of what they are still waiting on and what they consider done. In the future we will likely add m...