
Alisa Shakhurina
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Resumen de la actividad
Última actividad de Alisa Shakhurina-
Alisa Shakhurina hizo un comentario,
Hi Prakruti, Thanks for reaching my issue. It will be really helpful when you add these stats to Analytics. Whether Agent was available as per schedule will impact decisions on WFM (agents should c...
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Alisa Shakhurina creó una publicación,
Track and display Agents in Status Available and Unavailable, Invisible
CompletadaNow I am only able to see agent metrics by: Being online (but agent can be in Unavailable or Invisible status, so will not be serving chats) Serving chats (agent will only appear as serving when a...