Dean Kenny
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Actividad total127
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Última actividad
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Siguiendo0 usuarios
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Votos24
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Resumen de la actividad
Última actividad de Dean Kenny-
Dean Kenny hizo un comentario,
Thanks, Unai, We are planning reporting improvements in Explore, targeting H12021. This will include key metrics like First Reply Time, Comments etc. SLAs are on our mind for 2021, but we don't...
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Dean Kenny hizo un comentario,
Comentario oficial Hi Unai, Thanks for the feedback! Can you tell me a bit more about why this is important for you and your team? Also, is it more important for your agents to see the SLA badge in tickets or f...
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Dean Kenny hizo un comentario,
Hi CJ, Thanks for clarifying, I understand what you are trying to achieve now! Unfortunately, re-routing to different departments is not possible with skills-based routing. This is beneficial for u...
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Dean Kenny hizo un comentario,
Hi CJ, In most cases, we recommend setting the department first. After the chat is assigned the correct department, then assigning skills to the chat that will help the chat route to the correctl...
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Dean Kenny hizo un comentario,
Comentario oficial Hi Nic, Thanks for your request and apologies for the delay. Can you tell me a bit more about the use case here — What information would you like to collect and sort? Also, kindly clarify wha...
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Dean Kenny hizo un comentario,
Comentario oficial Hi again, Changing this impacts all of our Chat customers, so unfortunately we cannot make this change easily, even though it may seem straightforward. I totally see the problem and understand the ...
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Dean Kenny hizo un comentario,
Comentario oficial Hey Shane, This is something we are working on, keep an eye out over the next few months for updates around this. Thanks for your feedback, too! Dean
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Dean Kenny creó un artículo,
Nos despedimos de Zendesk Message en Zendesk Suite
Zendesk va a retirar Zendesk Message para los clientes de Zendesk Suite el 30 de octubre de 2020. Pronto anunciaremos una fecha de retiro posterior para los clientes de varios productos y de la ver...
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Dean Kenny creó un artículo,
Zendesk Chat: Retiro del soporte de Internet Explorer 11
Anunciado Retiro 1 de junio de 2020 27 de enero de 2021 Zendesk Chat anuncia el retiro del soporte para Internet Explorer 11 a partir del 327 de enero de 2021. Si prefiere, o si tiene qu...
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Dean Kenny hizo un comentario,
Thanks Unto. We are looking into this. Can you confirm what you mean by 'wrong department'? Is the chat set to another department or no department? If the former, are there any other triggers at ...