Dean Kenny

Comentario oficial

1. Comunidad
2. Feedback on Chat
3. email Chat Transcript showing wrong timezone

Hi again, Changing this impacts all of our Chat customers, so unfortunately we cannot make this change easily, even though it may seem straightforward. I totally see the problem and understand the ...

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• Dean Kenny
• Creación 12 de septiembre de 2020 14:09
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback on Chat
3. Please make chat persistent...!

Hey Shane,   This is something we are working on, keep an eye out over the next few months for updates around this.   Thanks for your feedback, too!   Dean

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• Dean Kenny
• Creación 3 de septiembre de 2020 08:56
• 0 votos

1. Comunidad
2. Chat Q&A
3. Setting Department with triggers for a new chat after conversation ended

Thanks Unto.   We are looking into this. Can you confirm what you mean by 'wrong department'? Is the chat set to another department or no department? If the former, are there any other triggers at ...

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• Dean Kenny
• Creación 15 de abril de 2020 09:49
• 0 votos

1. Comunidad
2. Chat Q&A
3. Setting Department with triggers for a new chat after conversation ended

Hey Unto,   This fix was deployed to production for both the Chat Web SDK and the Web Widget.   Are you still experiencing this issue? If so, has there been any change?   Thanks, Dean

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• Dean Kenny
• Creación 14 de abril de 2020 00:13
• 0 votos

1. Comunidad
2. Chat Q&A
3. How Do I See The Number of Assigned Chats an Agent Has

Hey John, These metrics are available within Zendesk Explore: https://support.zendesk.com/hc/en-us/articles/360022365213-Metrics-and-attributes-for-Zendesk-Chat I hope that helps :) Dean

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• Dean Kenny
• Creación 12 de febrero de 2020 02:13
• 0 votos

1. Comunidad
2. Chat Q&A
3. Some of our chats aren't getting the tags and department set by the javascript API

Hi Scotty, I'd need more information, but it could be race conditions that are causing these rare occurrences. Have you reached out to our support team? :) Thanks, Dean

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• Dean Kenny
• Creación 11 de febrero de 2020 04:41
• 0 votos

Comentario oficial

1. Comunidad
2. Chat Q&A
3. Deleting Chats

Hey there, There is nothing native in the UI that allows you to do this right now. You could check out our Chat APIs to help you delete chats over time: https://developer.zendesk.com/rest_api/docs/...

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• Dean Kenny
• Creación 11 de febrero de 2020 02:01
• 0 votos

1. Comunidad
2. Feedback on Chat
3. Trace visitor path from history

Hey Andrey, Thanks for adding more detail, I understand what you mean now. We have no plans to implement this in the next six months, but I have passed this across to our internal team as feedback....

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• Dean Kenny
• Creación 6 de febrero de 2020 08:16
• 0 votos