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Candace Alexandres

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Última actividad de Candace Alexandres
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    Candace Alexandres hizo un comentario,

    Gorka Cardona-Lauridsen - thanks so much for your response! I'm so glad to hear that your team intends to extend this feature to light agents in the future.  I know it's easier said than done but I...

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    Candace Alexandres hizo un comentario,

    Why is this only available for full agents and not light agents as well? The majority of our company consists of light agents and we've been hoping to see this feature for a long time. 

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    Candace Alexandres creó una publicación,

    Need CSV Export for users

    I don't know how to look at JSON or XML files. I just want a simple CSV export of all of my users by role so that I can do an audit on who has a full license. It really shouldn't be this hard to ge...

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    Candace Alexandres hizo un comentario,

    Hi Molly! Thanks for having a look at this request. Please check out my existing support ticket: #4201066

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    Candace Alexandres creó una publicación,

    Exports should match tab width

    If you change the width of a tab and then go to export the tab, the export width does not automatically match the tab's width. It is possible to adjust the width manually but it would be a better u...

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    Candace Alexandres creó una publicación,

    How to get % change from last month to this month for one-touch tickets?

    How can I get a KPI query setup that simply tells me the % change from last month to this month for one-touch tickets? 

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    Candace Alexandres hizo un comentario,

    Thanks for the confirmation, Austin.  If anyone else wants to see this feature added, please vote for this Product Feedback post:  https://explore.zendesk.com/hc/en-us/community/posts/360004395028-...

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    Candace Alexandres creó una publicación,

    Allow time zone to be set on the dashboard level

    I'd like the ability to set the time zone at the dashboard level so that it filters down and adjusts all the applicable queries. My leadership team is ET and I'm MT. When I download a dashboard to ...

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    Candace Alexandres hizo un comentario,

    Hi James,  If I want to download a dashboard to share, is there a way to set the time zone manually? For instance, our leadership team is mainly ET based but my time zone is MT. How can I adjust th...

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    Candace Alexandres hizo un comentario,

    Hi @James - I just want to point out that the trigger I used and showed above was only put in place to help us provide a more seamless experience for light agents when they are the ticket requester...