AdamFronteras

1. Comunidad
2. Support Q&A
3. Satisfaction Survey Only Once Per Month

We need this as well, surely there is away we can use use tag to stop a survey going out to a particular user more then once a month. We use a tag dont_ask which stops the surveys going out complet...

• Ver comentario
• AdamFronteras
• Creación 22 de septiembre de 2016 07:44
• 3 votos

1. Comunidad
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Hi Erin Glad to see its on the roadmap but can we have an eta , a road map is off little use unless we know when the road is likely to reach it's destination thanks  

• Ver comentario
• AdamFronteras
• Creación 14 de octubre de 2015 08:46
• 1 voto

1. Comunidad
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Hi this has been shown as planned fdor some time do we have an approx time scale,

• Ver comentario
• AdamFronteras
• Creación 11 de septiembre de 2015 12:14
• 0 votos

1. Comunidad
2. Insights Q&A
3. Insights Dashboard

One can set the dashboards to be emailed as a pdf but you can only set this as portrait mode. considering the use of widescreen monitors one should be able to put a dashboard in a widescreen view a...

• Ver comentario
• AdamFronteras
• Creación 20 de agosto de 2015 15:05
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

we have about 100+ documents that we need to copy from one brand to another 

• Ver comentario
• AdamFronteras
• Creación 30 de julio de 2015 15:45
• 7 votos

1. Support
2. ...
3. Tickets
4. Multibrand: Restricting agents to specific brands (Enterprise)

Sorry, if I do that then the agents cant see tickets in other groups that I need them to be able to search on. basically I need Netential agents to see all tickets that are not in their group EXCEP...

• Ver comentario
• AdamFronteras
• Creación 14 de julio de 2015 17:58
• 4 votos

1. Comunidad
2. Feedback on Support
3. Ability to prohibit merging of tickets across organizations

This is a major ISO27K issue as if two diffrent organisation tickets were accidently merge confidential data would be accidently shared. We have had tickets shared accidently before and its easy to...

• Ver comentario
• AdamFronteras
• Creación 13 de febrero de 2015 16:21
• 7 votos

1. Comunidad
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Can we have an idea of when this will be, onm the roadmap does not really help much in planning - 12 weeks, 12months,  12 years!  thanks Adam

• Ver comentario
• AdamFronteras
• Creación 13 de febrero de 2015 15:54
• 4 votos

1. Comunidad
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

we need this as well as using the target method causes problems if the person is already a cc on the ticket

• Ver comentario
• AdamFronteras
• Creación 13 de agosto de 2014 13:42
• 0 votos