Nicole S.

1. Comunidad
2. Support Q&A
3. Ticket Field/Values

Thanks for jumping in and sharing this solution, Amanda! Diana, let us know if that solves it for you or if you have any additional questions.

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• Nicole S.
• Creación 25 de noviembre de 2020 17:11
• 0 votos

1. Comunidad
2. Feedback on Gather
3. Multi-Level Community Forums

Hi Magnus -  Additional levels for the community haven't been developed yet. As far as the tabbing and grouping on our own community topics page, those are all theme customizations. While they aren...

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• Nicole S.
• Creación 25 de noviembre de 2020 17:09
• 0 votos

1. Cross Product
2. ...
3. Setting up single sign-on
4. Setting up single sign-on using Active Directory with ADFS and SAML

Hi Michael - I've gone ahead and gotten a ticket started for you, so it'll be ready when you're back in the office.

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• Nicole S.
• Creación 25 de noviembre de 2020 01:04
• 0 votos

1. Comunidad
2. Support Q&A
3. Trying to set up trigger for automated email reply on the weekends and evenings

Hi Megan -  We aren't able to set up callbacks via the community, and as Chandra indicated, she's not a Zendesk employee. If you need to talk directly with a support agent, the best bet is to initi...

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• Nicole S.
• Creación 25 de noviembre de 2020 00:55
• 0 votos

1. Guide
2. ...
3. Guide reporting and SEO
4. Redirecting traffic from deleted Help Center articles

Hi Marco, Here is information on contacting Zendesk support.

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• Nicole S.
• Creación 23 de noviembre de 2020 17:11
• 0 votos

1. Support
2. ...
3. Guia do agente
4. Criação de macros para tickets

Oi camila, As macros não suportam a inserção de vídeos ou GIFs, mas acho que seria uma ótima solicitação de recurso.

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• Nicole S.
• Creación 23 de noviembre de 2020 17:10
• 0 votos

1. Comunidad
2. Feedback on Support
3. "Unable to apply action from rule..." Search option Request

Hi Ann - I would suggest posting this as a feature request in the Feedback on Support topic, where PM's can see it and other users can-up vote the idea. If you haven't submitted a feature request ...

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• Nicole S.
• Creación 23 de noviembre de 2020 17:04
• 0 votos

1. Comunidad
2. Guide Q&A
3. cant able to access all sections.

Ok, are you a Guide Manager? 

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• Nicole S.
• Creación 23 de noviembre de 2020 16:55
• 0 votos

1. Zendesk updates
2. Announcements
3. Introducing the Social Messaging add-on

Hi Jane, We are currently working on enabling Instagram Direct for Zendesk customers. It's not generally available yet, but stay tuned!

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• Nicole S.
• Creación 23 de noviembre de 2020 16:48
• 0 votos

1. Comunidad
2. Integrations and Apps Q&A
3. Out of Office isn't working when someone's CC'd

The devs hav indicated that they're currently testing a fix, so hopefully it will be available soon.

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• Nicole S.
• Creación 23 de noviembre de 2020 16:21
• 0 votos