Nicole S.

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1. Comunidad
2. Support Q&A
3. Feature Request: Merge Organizations

HI Mike,  As you note, we have received this request in the past. The product team evaluated it and determined that this is not a feature they will be developing in the near term future. 

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• Nicole S.
• Creación 5 de marzo de 2021 21:54
• 0 votos

1. Comunidad
2. Support Q&A
3. Defaulting to a New Agent Role

Hi Michael, It looks like you have filled your maximum number of agent seats, which is why the new agents cannot be assigned any role besides Contributor, because Contributors do not occupy an agen...

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• Nicole S.
• Creación 5 de marzo de 2021 21:47
• 0 votos

1. Comunidad
2. Guide Q&A
3. How to Export a JSON File Containing Articles and Community Posts

HI Laura - You can do this via the Help Center API. For the article endpoints see here: https://developer.zendesk.com/rest_api/docs/help_center/articles And for community posts: https://developer....

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• Nicole S.
• Creación 5 de marzo de 2021 21:30
• 0 votos

1. Support
2. ...
3. Tickets
4. Can I change the attachment size limit in ticket comments?

Hi Richard - New product announcements are always archived after 6 months; apologies for the broken link. Here is where you can find documentation on ticket attachments and attachment size limitat...

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• Nicole S.
• Creación 5 de marzo de 2021 20:53
• 0 votos

1. Comunidad
2. Support Q&A
3. 401 Unauthorized error from the JIRA integration

Hi admin eslabon -  It looks like one of our agents responded to yur question in the other spot you posted it: https://support.zendesk.com/hc/en-us/articles/228724647/comments/1260800267149

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• Nicole S.
• Creación 5 de marzo de 2021 19:59
• 0 votos

1. Comunidad
2. Support Q&A
3. Zendesk Education Customer Meetup?

Hey Sam!  I removed your email address from your post just so that it doesn't end up on any spam lists, this being a public forum and all. But, I do want to offer to help you put this together!I kn...

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• Nicole S.
• Creación 3 de marzo de 2021 23:22
• 1 voto

1. Comunidad
2. Guide Q&A
3. How do I configure Zendesk so end users can see their own tickets?

Hi Lea Jane,  Your best bet is going to be to get in touch with your Account Executive. The way we package and price our plans recently changed, (You can see the current plan types here: https://ww...

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• Nicole S.
• Creación 2 de marzo de 2021 18:39
• 0 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Enabling content blocks for reusing content in articles

Hi Paul - Images are not enabled in Content Blocks at this time, though we do plan to add them in a future release.

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• Nicole S.
• Creación 2 de marzo de 2021 02:30
• 0 votos

1. Comunidad
2. Guide Q&A
3. Do we have a Zendek API to get all the Sections with the List of articles it includes?

Hi Raghav, No, articles and sections are different API endpoints, as you noted. There is not an API endpoint that combines the two.

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• Nicole S.
• Creación 2 de marzo de 2021 02:18
• 1 voto

1. Comunidad
2. Feedback on Support
3. Use of hashtags in emails

Thanks for sharing that feedback, Manuel.

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• Nicole S.
• Creación 2 de marzo de 2021 01:26
• 0 votos