Nicole S.
Zendesk Manager of Community Engagement
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Actividad total9930
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Última actividad
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Miembro desde
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Siguiendo3 usuarios
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Lo siguen88 usuarios
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Votos671
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Suscripciones4569
Comentarios
Votos de actividad por Nicole S.-
Thanks for posting your feedback, Avitalf, and welcome to the Zendesk Community! ! I added "Feature Request" to the beginning of the title of your post to clarify that it's a request and not a ques...
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Thanks for the feedback, all. Significant work is planned for Support and the agent UI in 2019. I can't speak specifically to search results at this time, but will make sure that the product manag...
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Hi all - I've raised your feedback with the product team. They said they're interested in the idea and think it's a good one. They can't commit to implementing it just yet; it will have to be eval...
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Thanks for the feedback, all. I've flagged this for the Product Managers. I know that they're doing some updates in the coming year, and will hopefully take these comments under consideration. Plea...
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Hi Garrett - Thanks for that feedback; I wasn't aware that customers were using feedback posts in that way. It's a good call out. We're working on publishing an article about this request, which y...
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Hi all - I'm trying to get an update from the product team. Thanks for your patience.
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I'll add that detailed use-cases in the comments add value to the conversation and helping PM's to understand what the problem is, what the scope is, and what the impact of a solution would be. Vot...
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Hey Ben - It was in mind for the near future but I do not believe it has been built yet. I'll check in with the Product team to see what the status is.
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Hi all - An update on my comment from last week; I stand corrected - good news! Round robin ticket assignment IS on the current roadmap. We don't have an ETA, but do have plans to implement it in ...
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Hi Renee S. - Yes, the same rules for reporting on merged tickets apply in Explore. Thanks for asking - we'll be sure to get an article written to clarify this!