Nicole S.

1. Comunidad
2. Support Q&A
3. "Uploads is Invalid" error

Hi Sebastian,  It continues to be worked on, but they have not been able to resolve the issue yet.   

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• Nicole S.
• Creación 23 de noviembre de 2020 16:06
• 0 votos

1. Comunidad
2. Support Q&A
3. Error al cargar cambios | Error loading changes

Hola Maria,Pido disculpas si mi gramática es incorrecta; Estoy usando Google Translate para publicar en español. Gracias por informar de este problema. Es un problema conocido en el que nuestros de...

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• Nicole S.
• Creación 23 de noviembre de 2020 16:05
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Time over time percentage change for a custom dropdown ticket field

Thanks for mentioning this, Jon. We've flagged it for our documentation team to correct!

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• Nicole S.
• Creación 23 de noviembre de 2020 15:54
• 0 votos

1. Comunidad
2. Talk Q&A
3. Talk VERY quiet

Hi Jennifer, I read through James' ticket and the conclusion that he and our support rep came to is that was likely a network issue or the network needed to be optimized for Talk. There is some in...

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• Nicole S.
• Creación 19 de noviembre de 2020 22:57
• 0 votos

1. Comunidad
2. Support Q&A
3. Zendesk Connect (outbound)

Ok, I have bumped up the priority on your ticket. I'm sorry this isn't something we can better troubleshoot for you here, but I will keep an eye on your ticket and do what I can to get it responded...

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• Nicole S.
• Creación 19 de noviembre de 2020 19:07
• 0 votos

1. Comunidad
2. Talk Q&A
3. Triggers Received At Phone Number

Thanks for coming back and sharing that solution, Maria! I'm sure others will find this helpful.

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• Nicole S.
• Creación 19 de noviembre de 2020 16:15
• 0 votos

1. Cross Product
2. ...
3. Setting up single sign-on
4. Multibrand - Using multiple JWT single sign-on URLs (Enterprise)

Hi Alex, I've bumped priority on your ticket and alerted the support team to your comments here. 

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• Nicole S.
• Creación 18 de noviembre de 2020 18:03
• 0 votos

1. Support
2. ...
3. Tickets
4. Using Slack in side conversations (Collaboration add-on)

Hi all, Just a quick reminder that feature requests and product feedback should be shared in the product feedback topics in the community. That is where our Voice of Customer team tracks requests, ...

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• Nicole S.
• Creación 18 de noviembre de 2020 18:02
• 0 votos

1. Comunidad
2. Feedback on Support
3. A solution to automatically assign a Requester to an Organization when the ticket channel is Ticket Share.

Hi Dick - This request hasn't yet received enough votes to make it into the product managers' review, so it has not been considered for the roadmap yet.

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• Nicole S.
• Creación 18 de noviembre de 2020 16:48
• 0 votos

1. Comunidad
2. Feedback on Support
3. SMTP Email delivery method

No further updates at this time, Carsten. The team is still in research mode on this one. 

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• Nicole S.
• Creación 17 de noviembre de 2020 23:59
• 0 votos