Dave Kaminsky
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Última actividad de Dave Kaminsky-
Dave Kaminsky hizo un comentario,
So first Montana great write-up, a shame you had to do it in the first place. Rather than implementing the features like triggers for change/update subject or Add Private comment that so many Zend...
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Dave Kaminsky hizo un comentario,
+1 for REALLY NEED THIS We have 2 triggers that are configured to reject or approve a Part Order ticket if the part ordering is not valid for several reasons or if it requires action outside of Zen...
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Dave Kaminsky hizo un comentario,
Can we please get an update on bi-directional sync? This is a critical feature many have been waiting on since the release of the new integration. The lack of bidirectional sync with SFDC is makin...
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Dave Kaminsky hizo un comentario,
Hello Rob Stack, Is there a method of generating a R/O API token for this use case? I have a particular set of governance and security requirements relating to API tokens, and read only would enabl...
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Dave Kaminsky hizo un comentario,
Hello can you (zendesk) that payloads sent via the HTTP target is encrypted (HTTPS) or not encrypted (docs do not mention https so assumed plan text).
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Dave Kaminsky hizo un comentario,
The external HTTP target will soon be a bit worthless with out the ability to use some fairly standard headers like Authorization. It seems like this is another feature that has been asked for for ...
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Dave Kaminsky creó una publicación,
Default Values for RegEx and ALL custom fields
As a Zendesk Admin, there is often a need for a default value on a custom fields like a RegEx field. Since Triggers still do not function with RegEx fields, the need for this functionality is not m...
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Dave Kaminsky hizo un comentario,
Hello, Does the salesforce integration support syncing of a Contact that has relationships to multiple Accounts in Salesforce? We have contacts that need to live in two accounts (A primary relat...
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Dave Kaminsky hizo un comentario,
This is a not a great work around IMHO, but thanks for suggesting it. When will we get a real trigger to modify the subject of existing tickets at Update or at Create time? There risk is Admin B...
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Dave Kaminsky creó una publicación,
Link to Problem is only available when TYPE is on ticket form
Hello, We avoid using the ticket field for Type in our forms. We have several reasons for this, like fewer clicks for agents are necessary when the type is set by a trigger on submit based on the ...