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Drew Milbrath's Avatar

Drew Milbrath

Incorporación 16 oct 2021

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Última actividad 28 dic 2023

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Última actividad de Drew Milbrath

Drew Milbrath hizo un comentario,

ComentarioSetting Guide roles and permissions

I have Guide locked down to users who are signed in via SSO. 

However, agents / light agents with "Viewer" permission do not have access to the Guide. How can I resolve this? 

Ver comentario · Publicado 03 nov 2021 · Drew Milbrath

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Drew Milbrath hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

Thanks Heather Rommel

What about the following? This works but I'm not sure if it's redundant? 

 

Ver comentario · Publicado 27 oct 2021 · Drew Milbrath

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Drew Milbrath creó una publicación,

Publicación Q&A - Objects, workspaces, and rules

Hi, I'm wondering how to organize a trigger for the following:

Agent or trigger assigns a ticket to a group

Automatically update the "default" form displayed when an Agent in the assigned group opens the ticket. 

Publicado 27 oct 2021 · Drew Milbrath

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Drew Milbrath hizo un comentario,

ComentarioTicket management

@...

The use case is specific to viewing details of a submitted ticket. we collet a lot of information for internal requests via Ticket Fields. It would be optimal if the sidebar was larger to allow for a easy to read experience. Rather than cutting text off, or having to hover over fields. 

We have found we can manipulate the CSS to achieve a larger sidebar this but that is specific to a machine. 

I was curious if it is possible to format the description or internal note, with the contents of the ticket fields to provide a better view of the submitted information. Does this make sense?

Same with running custom javascript in the browser to automatically format the page for a 'larger' sidebar.

Ver comentario · Publicado 14 oct 2021 · Drew Milbrath

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Drew Milbrath hizo un comentario,

ComentarioTicket management

Is it possible to expand the size of the sidebar to better view the ticket field information?

Is it possible to convert the ticket fields to an internal note, automatically? 

Ver comentario · Publicado 13 oct 2021 · Drew Milbrath

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Drew Milbrath hizo un comentario,

ComentarioSetting up Zendesk Guide

From the Guide settings, how do I enable a "Submit Request" button or the ability to see the form fields? 

Ver comentario · Publicado 13 jul 2021 · Drew Milbrath

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