James Paquera
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Última actividad de James Paquera-
James Paquera hizo un comentario,
Hi Zendesk, Can we include the Default Group of the agent in the exported file? Thank you.
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James Paquera hizo un comentario,
Hi @..., Apologies for the delayed response. This is for us to determine in actual that the call is overflow and the agent can determine that the call he/she received is an overflow call. Since Ag...
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James Paquera creó una publicación,
Unable to determine on the agent end if the calls are overflow
RespondidaHi, Good day. We are unable to determine on the agent end if the calls are overflow. Hopefully, talk devs would check and revisit the setup. Devs can just add a tag to every ticket that is creat...