Eiley

Hi team,

There are other feedback posts that are already under discussion,
Or is there an update regarding this feedback?

Thanks,

Eiley

SLA Violation Pre-Notification Feature
: Before the SLA of the ticket assigned to Assignee is violated, an imminent SLA violation alert must be exposed within Zendesk so that the Assignee can act on it.

Additional improvements related to the 'Redaction Suggestion' feature

1. Personal information other than email address should also be masked (resident registration number, credit card, etc.)

- Since it is not currently applied as a Korean standard, it should be improved so that the format can be specified by the admin.

2. Because Redactable personal information is currently being proposed and the agent has to manually redact,

Need to improve so that personal information redacting itself can be automatically

3. You should be able to apply that feature on the chat (Messaging) channel

I hope you can improve it so that I can select more than 100 tickets multiple choices.

I need the option to adjust the location of the system notification pop-up. 

Because it's causing inconvenience, such as covering the app on the top bar.

On the form page, I'd like you to indicate how many forms exist, such as the macro page.
Forms also need to be managed because there is a limit on the number of forms, but it is difficult to manage at the moment because we do not know how many forms there are.

Please add a search filter so that automation can be searched under certain conditions.

In the case of triggers, there is a function that can be filtered by conditions and operations, but in the case of automation, it is not possible.

I wish I could set the title of the ticket in the trigger action. 

For now, I'm using it by setting the "Apply Macro after Update" action and adding the title change action to that macro. 

It's our need to be able to change the title in the trigger itself.

When creating new automation, custom fields are not sorted by name, and keywords cannot be searched, so we continuing to drop down around 3000 fields and looking for the ones manually. This is seriously affecting resources. Please improve to search for fields like triggers.