Kimber Wiggs

Afabio Junior Thanks for the response! I re-ran the report using D_COUNT instead, and the count is still off. According to the report, over 500 articles are unverified, but when I look at the list of unverified articles in the Guide UI, it only lists 301. I'm not sure where those other 200 are coming from in the count. 

Related to this, I'm trying to pull a list of unverified articles in general. I created a report that uses "Article translation title" as the Rows and "COUNT(Articles unverified)" as the Metric, but I don't understand the results. It seems like it's counting how many times each article has been marked as unverified, but I just want to know which articles are currently unverified. I don't care if they were unverified at some point in the past. What metric would I use for that?

Shawna James The post has been updated.

Lyn Thompson I submitted my enhancement request here if you'd like to upvote it :) 

https://support.zendesk.com/hc/en-us/community/posts/6447395514138-Option-to-delay-publication-when-using-Replace-media- 

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

When using the "Replace media" feature, we would like a way to prevent the new image from publishing immediately. This issue affects our agents because we are often staging UI updates in our help desk before our system is officially updated, so publishing the new image immediately isn't conducive to our needs. It's affecting our customers because they need the information in our help desk to match our live UI.

What problem do you see this solving? (1-2 sentences) 

Agents need to be able to complete work ahead of time so that they're not scrambling to update all of our articles after our system updates go live. Being able to queue image updates would ensure that our updates are timely and that our customers aren't waiting for accurate documentation.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

We update our system every two weeks. I was trying to update an article last week, and I was excited by the Replace Media feature until I realized that the new image was published immediately. Because that new functionality isn't live yet, I had to go back into the article, find the old image, replace the new one with the old one, re-publish with the old image, then upload the new image (without using the Replace Image feature), so that I could queue up a draft with the new image. The result was a lot of extra work plus superfluous images in our system that will need to be removed once the update is live.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Yes, I'm uploading the new images separately, so both the new and old images are taking up space in our media library.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would like to have the option to publish the new image immediately or put the article in draft mode until I'm ready to publish it. 

When using the "Replace media" feature, is there any way to prevent the new image from publishing immediately? We are often staging UI updates in our help desk before our system is officially updated, so publishing the new image immediately isn't conducive to our needs. 

How can I learn more about creating an awarding automation? Frankly, the lack of badge automation is a real shortcoming of the system. I just don't understand how other users keep up with awarding badges when it all has to be done manually.

Even with the Community dashboard in Explore, it seems like it will take lots of time and effort to figure who needs a badge vs. who's already been awarded one. Is there a report parameter/filter that could filter out users who already have a particular badge? 

How can I learn more about creating an awarding automation? Frankly, the lack of badge automation is a real shortcoming of the system. I just don't understand how other users keep up with awarding badges when it all has to be done manually.

Even with the Community dashboard in Explore, it seems like it will take lots of time and effort to figure who needs a badge vs. who's already been awarded one. Is there a report parameter/filter that could filter out users who already have a particular badge? 

Brett Bowser Aha! Thank you so much!

Is there any way to access a user's Gather profile before they've posted something. Our Community is brand new, and we want to assign a team-specific badge to all of our staff, but since none of them have posted in the Community yet, I can't figure out how to award the badges.