Hope Saldana
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Resumen de la actividad
Última actividad de Hope Saldana-
Hope Saldana hizo un comentario,
WHOOHOO!! Thank you, Zendesk!! SO SO helpful.
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Hope Saldana hizo un comentario,
Yes, this gets me close! I have used this formula to show how many times our Support group moves a ticket to our Development group. However, I need to see how many times they have moved a ticket to...
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Hope Saldana hizo un comentario,
Hello! This answered my question as well. However, I need the other value to be returned. Is there a way to display the original update group? The "Updater's Group" or "Updater Group" would be extr...
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Hope Saldana hizo un comentario,
Hello! I have really enjoyed some of the new features with the new builder. The access limiting by viewer and the fast response times are great. I do agree with Harper's comment - especially point...
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Hope Saldana hizo un comentario,
SO excited for this new feature! The relationship lookup custom object will help solve some data pain points my team has been experiencing for years. Great work on this enhancement!
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Hope Saldana hizo un comentario,
When added a ticket on behalf of a customer who is part of multiple orgs, how do a select the correct org? It looks like it just uses the default org. Is the only way to do this to change the defau...
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Hope Saldana hizo un comentario,
+1 from me! We would definitely use this feature.
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Hope Saldana hizo un comentario,
Would it be possible to add sorting by tags? We want to look at the back log for our Support team, however, we need to exclude the ticket that are "In Development" AKA have a Jira attached. We tag ...
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Hope Saldana creó una publicación,
How to combat false ticket reopens! AKA "thank you" messing up your reporting!
Hello Zendesk Community!We have been cracking down on our reporting and increasing our efficiency wherever possible. One glaring issue we have been running into is our reopen rate. A staggering 25%...
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Hope Saldana hizo un comentario,
We found a solution that works well for us. Here is the process: 1) Agent solves a ticket. 2) Customer must use "#reopen" in their reply and explain why they still need help to reopen the ticket. T...