Client Manager

Hello, Brett, 

Still haven't solved problem with first e-mail delivery to end user, so attaching the screenshot of my "Notify requester of received request" trigger. My Zendesk interface is in russian language, so I will translate it for you below: 

ALL of the following conditions are met: Ticket = Created, Status = New, Comment = Open 

ANY of the following conditions are met: Current user = (agent), Current user = (end user)

Hello Brett, 

Thank you for your assistance. Have re-checked the conditions of Notify requester of received request trigger and have added Current User > is > (end user) because there was only Current User > is > (Agent) condition, but suddenly it hasn't solved the problem.

Also such tickets usually have "Unsolved" status, because the client reply on this ticket is important or needs any additional actions from our or clients side.

Maybe there is anything else I can try to change to avoid this problem?

Have noticed that clients are not receiving the first public message (email) when a new ticket is created by the agent. Starting from the second message, client is receiving everything without any problems with delivery. Maybe anyone has the idea why that's happening?