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Nora

Incorporación 12 ago 2022

·

Última actividad 07 feb 2025

The instance I am submitting for is Disney Support

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2

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137

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25

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62

RESUMEN DE LA ACTIVIDAD

Última actividad de Nora

Nora creó una publicación,

Publicación Feedback - Admin Center

I am able to see a white Zendesk logo on the support.zendesk.com sites/community but when I look at my internal admin center, it is black and very hard to read on dark mode. Could we pass along the white favicon to the admin centers please?

Publicado 02 ene 2025 · Nora

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Nora creó una publicación,

PublicaciónQ&A - Quality Assurance

Is is possible to remove the NA option on the scorecard through an admin function?

Publicado 13 dic 2024 · Nora

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Publicación Q&A - Users, groups, and organizations

Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing comes up which is  odd as there were tickets in from that user.

Publicado 31 oct 2024 · Nora

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Comentario de la comunidad Feedback - Admin Center

We were using a target to achieve this however that is not recommended and now targets are going away. We can add tags, change fields, but we can't add a n internal note to a target??

Ver comentario · Publicado 24 oct 2024 · Nora

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Comentario de la comunidad Discussion - Tips and best practices from the community

How do we do this without targets since they are going away?

Ver comentario · Publicado 24 oct 2024 · Nora

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ComentarioZendesk messaging

Is there a way to have the auto replies also appear in the ticket as an internal note?

Ver comentario · Publicado 24 oct 2024 · Nora

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ComentarioMeasuring success

Would be great if this was sent inside the last email once solved, rather than a seperate email (anti-spam)

Ver comentario · Publicado 04 oct 2024 · Nora

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ComentarioTicket basics

Hi!

 

Is there a one/two sheet cheat sheet for these to reference?

Ver comentario · Publicado 02 oct 2024 · Nora

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Nora creó una publicación,

Publicación Feedback - Ticketing system (Support)

It was requested by our team that the User Info and the Knowledge be merged so they are together like they used to be. If the agent is  on the KB from the last ticket - they have to flip to the User Info, which doesn't always work as it should,

Publicado 10 sept 2024 · Nora

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Publicación Q&A - Tickets and email

When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the screen) to EN-GB and agents are not able to locate the article they need.

Since none of our articles are in EN-GB, would it be possible to remove this reference so they are always in the default language of the KB (EN-US)?

 

Publicado 04 sept 2024 · Nora

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