Mia Katarina Andric

Hi!
My client who is using Zendesk would like to change the wording that Answer Bot uses for suggesting articles to end-users. My client would like for the Bot to say : "Here is an answer that may help:" or "Here are the answers that may help:" instead of "Here is an article that may help:" (see example screenshot). It is a minor change of wording, but I suppose it something that is already predefined so it cannot be changed. Am I correct or is there a way through the Answer Bot API?

To follow up on the issue - I think it might have to do with this:
Should there be English (Denmark) and English (Austria) selected on this list?

Hi!
I have an issue with Answer Bot and how it picks languages for the article suggestions. Currently, my browser is set to English and the Answer Bot recognizes it and greets in English, but when it comes to the suggested articles that pop out after Answer Bot's greeting, they are not in English but Danish. This issue started appearing after I created my Help Center to have English (Denmark) and English (Austria), since we need to have a separate knowledge base in English for Austria and for Denmark.

I am not sure how I can fix this, since I still need for the bot to recognize browser's language so I can't force a certain language locale.
I hope you can help out :) 

Hi Sabra! Thanks for the quick response!
Do you think it's something you might develop in near future?

Hi! I'm having issues with displaying the "Date" custom field in my ticket when it comes to the chat interface.
As you can see, there is no "Date" field in my ticket form in the chat, but when it comes to the ticket form in the Help Center, I can see it there. 

Is this an error of some sort or are the "Date" fields not available in the chat?