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Jonathan Griffin
Incorporación 21 sept 2023
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Última actividad 18 abr 2024
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Jonathan Griffin hizo un comentario,
Great write up!
Will this still allow a harassing customer to continue to submit live messages?
I believe if I read this correct, it's placing a tag on the user. So if they do send in another message, the support agent can see it and put them back in the ban loop?
The customer would have suspended access from tickets but not messaging?
Am I interpreting this correct?
Sidenote: Shocked that having the ability to suspend a person through live messaging isn't already a feature within the rollout originally.
Ver comentario · Publicado 29 sept 2023 · Jonathan Griffin
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Jonathan Griffin hizo un comentario,
Eagerly waiting this update. Surprised this wasn't on initial rollout. We are having a large issue dealing with harassing and vulgar customers that we can't get rid of in chat.
Ver comentario · Publicado 21 sept 2023 · Jonathan Griffin
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