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Ryen Manes

Incorporación 13 oct 2022

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Última actividad 25 feb 2025

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Última actividad de Ryen Manes

Ryen Manes hizo un comentario,

ComentarioScheduling your workforce (WFM add-on)

Hello, 

 

Can I submit a feature request for this EAP here? My team would also like to see forecast, actual (inbound volume), and solved volume on this page? Solved should be any ticket that was solved today, it doesn't have to be created and solved today. 

Ver comentario · Publicado 25 feb 2025 · Ryen Manes

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Ryen Manes hizo un comentario,

ComentarioMetrics, attributes, and filters

If the ticket is idle for 10 minutes and no messages are sent so the agents capacity is released, is the 10 min of idle time included in the handle time?

Or is the 10 min of idle time subtracted from their handle time?

Ver comentario · Editado 14 nov 2023 · Ryen Manes

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Ryen Manes hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

My teams would also benefit from this. It would alleviate the need for so many nested views just to get a count of the different teams' open tickets. Instead, we would just have one open ticket view grouped by teams. Then we use the headers for ticket count. 

Ver comentario · Publicado 19 oct 2023 · Ryen Manes

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Ryen Manes hizo un comentario,

ComentarioBuilding reports

Is IVR time included in call duration?

Ver comentario · Publicado 13 oct 2022 · Ryen Manes

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