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Andrew Barnard's Avatar

Andrew Barnard

Incorporación 29 sept 2023

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Última actividad 09 feb 2025

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50

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25

RESUMEN DE LA ACTIVIDAD

Última actividad de Andrew Barnard

Andrew Barnard creó una publicación,

PublicaciónZendesk Support EAP - Suggested Replies

It would be useful to be able to have configuration that enables us to activate this feature by brand, rather than across the board for our entire site.   We have different workflows and some brands do not have a specific knowledge base.

Publicado 01 may 2024 · Andrew Barnard

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Andrew Barnard hizo un comentario,

ComentarioTicket automation and collaboration

Hi

Will this be configurable by brand?  Also, how can we disable this if the suggestions are slowing down our agents (i.e. it would be good to have certain brands or users as part of the EAP,  but not our complete site).

Ver comentario · Publicado 30 abr 2024 · Andrew Barnard

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Andrew Barnard hizo un comentario,

Comentario de la comunidadZendesk AI EAP - Generative AI

We have also noticed this - and it doesn't seem to be possible to inhibit :-( 

Ver comentario · Publicado 10 abr 2024 · Andrew Barnard

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Andrew Barnard hizo un comentario,

Comentario de la comunidadZendesk AI EAP - Generative AI

This is essential from our perspective. 

Ver comentario · Publicado 01 abr 2024 · Andrew Barnard

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