Búsquedas recientes


No hay búsquedas recientes

Dean Cuthbert's Avatar

Dean Cuthbert

Incorporación 22 ago 2024

·

Última actividad 22 ago 2024

Seguimientos

0

Seguidores

0

Actividad total

6

Votos

2

Suscripciones

2

RESUMEN DE LA ACTIVIDAD

Última actividad de Dean Cuthbert

Dean Cuthbert hizo un comentario,

ComentarioZendesk messaging

I'm also having issues with this…

I want to send an automatic message to a customer who has not yet been served but has been waiting 10 mins or more, so basically when the ticket goes inactive. 

However, I've set similar parameters as Jahn and the message just sends right away instead of waiting. 

Ver comentario · Publicado 22 ago 2024 · Dean Cuthbert

0

Seguidores

1

Voto

0

Comentarios


Dean Cuthbert hizo un comentario,

ComentarioZendesk messaging

Is it possible to use these triggers to send a message to the customer who is waiting for an agent to reply and the chat goes inactive? 

So for example, when we are busy and it takes longer than 10 minutes for an agent to reply, can we get a message to the customer to say we are busy?

Ver comentario · Publicado 22 ago 2024 · Dean Cuthbert

0

Seguidores

4

Votos

0

Comentarios