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Dean Cuthbert
Incorporación 22 ago 2024
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Última actividad 22 ago 2024
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Última actividad de Dean Cuthbert
Dean Cuthbert hizo un comentario,
I'm also having issues with this…
I want to send an automatic message to a customer who has not yet been served but has been waiting 10 mins or more, so basically when the ticket goes inactive.
However, I've set similar parameters as Jahn and the message just sends right away instead of waiting.
Ver comentario · Publicado 22 ago 2024 · Dean Cuthbert
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Dean Cuthbert hizo un comentario,
Is it possible to use these triggers to send a message to the customer who is waiting for an agent to reply and the chat goes inactive?
So for example, when we are busy and it takes longer than 10 minutes for an agent to reply, can we get a message to the customer to say we are busy?
Ver comentario · Publicado 22 ago 2024 · Dean Cuthbert
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