Chaimiao Wu
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Actividad total57
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Última actividad
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Miembro desde
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Votos13
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Suscripciones24
Resumen de la actividad
Última actividad de Chaimiao Wu-
Chaimiao Wu creó una publicación,
Ticket not show up in the queue timely
Hi there, Recently we received reports from agents that a ticket didn't show up in corresponding queue when created, until 4 days later, agents can see it in the queue. This is our first time have...
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Chaimiao Wu hizo un comentario,
4 years passed and still no any update?
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Chaimiao Wu creó una publicación,
Stopping SLA countdown on holidays
Hi, we need Zendesk to support stopping SLA countdown on holidays. Some tickets will be breached when there is no one to on duty on holidays, and this affects our performance metric. Is it on your ...
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Chaimiao Wu creó una publicación,
We want to route tickets to different ticket groups by their difficulty
When can this become a condition when creating a trigger? We really need this function
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Chaimiao Wu creó una publicación,
Stupid Answer Bot brought our customer terrible experience
We recently get a bad rating post on poor Answer Bot quality. Customer blame us for wrong translation and irrelevant searching result. You definitely need to improve your Answer Bot. Here is Custom...
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Chaimiao Wu hizo un comentario,
+1 Hi Team, Could you please view this post and give all of us your reply?
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Chaimiao Wu hizo un comentario,
Finally, calls do not get routed to all agents at the exact same time but will follow the routing rules outlined above. This is the case for all routing options including the IVR. Routing options c...
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Chaimiao Wu hizo un comentario,
Hi Team, Do you have plan to improve your product? We really need to make all agents informed when an inbound call comes. Else, our customers have to wait for a long time in the queue.
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Chaimiao Wu hizo un comentario,
Is this on the roadmap? This is a must-have for our team. How can we monitor the trend of our team availability without reporting? >>+1, we need this in Explore
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Chaimiao Wu hizo un comentario,
+1 This is important to us. Please fix ASAP.