
Grace Wu
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Actividad total48
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Votos11
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Suscripciones20
Publicaciones
Actividad reciente de Grace Wu-
Need to exceed the limit of dropdown options amount
I believe many of your customers including me collect country/region data for messaging tickets. There are more than 100 countries/regions around the world, so you really need to consider increasin...
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Need to see monthly vote for articles in Explore
Currently, I can see the total vote for an article in Explore. But I also want to see its monthly vote. Also, I want to see the good vote and bad vote separately if possible.
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Need to show SLA target status in Event
RespondidaNo SLA target status in a ticket's event makes it harder for both agents and admin to judge when the SLA target status changed. It will be better to show "SLA target status: Achieved/ Breached/ Nul...
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Add an undo and recall button to Agent Workspace
1. If there is an undo button, when agents edit the content of reply, they can press this button back to previous content. 2. If there is a recall option that after agents send replies, they can re...
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Agent's interface.
The new agent interface seems not convenient. 1. The conversation is at the bottom, can it get back to the top? Or design by users themselves. 2. There are many parts, and the email is so small to ...