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Felipe Soares's Avatar

Felipe Soares

Incorporación 16 nov 2021

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Última actividad 21 abr 2022

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Última actividad de Felipe Soares

Felipe Soares creó una publicación,

Publicación Feedback - Ticketing system (Support)

We have a small support team, but we would like to offer our customers a customized response, but currently it is not apparent that I can notify the agent of why the call reached them if they are supporting multiple departments or brands. Could it be implemented either a visual or audible queue before the call is answered so the agent can have the appropriate response to the caller?

Publicado 21 abr 2022 · Felipe Soares

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Felipe Soares hizo un comentario,

ComentarioUsing themes and customizing your Help Center

Is is possible to upload a whole folder at once? As an alternative, is it possible to upload using an FTP client?

Ver comentario · Publicado 08 mar 2022 · Felipe Soares

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Felipe Soares creó una publicación,

Publicación Developer - Zendesk APIs

I am trying to integrate the Guide articles into my Shopify store help center. Since I cannot directly frame the content, has anyone done this successfully? 

Publicado 20 dic 2021 · Felipe Soares

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Felipe Soares hizo un comentario,

ComentarioMeasuring success

Thanks! That did work, adding the action to change to "Offered to requester" did clear the issue.

Ver comentario · Editado 19 nov 2021 · Felipe Soares

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Felipe Soares hizo un comentario,

ComentarioMeasuring success

I posted this question to support but had no luck so far. The {{satisfaction.positive_rating_url}} and {{satisfaction.negative_rating_url}} tags work fine for the email follow up automation, but when I use it on a trigger for ticket comments ( in the agent's signature) the links require the customer to login in order to complete the rating. 

Why does the same ticket URL generated by the email allows anonymous rating but the triggered one requires login?

Ver comentario · Publicado 16 nov 2021 · Felipe Soares

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