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Morad

Incorporación 28 ene 2022

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Última actividad 20 ago 2024

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Última actividad de Morad

Morad hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

That's great to hear that there is a plan to work on this in Q4, is there any further update on this in relation to WhatsApp and planned timeline? Reason I ask it will help us understand how much effort and time do we invest in using WhatsApp with Zendesk.

Ver comentario · Publicado 20 ago 2024 · Morad

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Morad hizo un comentario,

ComentarioUsing legacy AI agent functionality

Are there any plans to increase the number of ticket fields in bot flow for messaging? Its currently 7, no where enough.

Ver comentario · Publicado 07 feb 2022 · Morad

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Morad hizo un comentario,

ComentarioUsing legacy AI agent functionality

Are there any plans to increase the number of ticket fields beyond 7 in flow builder? The use case for this is some of our conversational flows have more than 7 questions e.g. 15 it would be great if we could configure answer bot  to collect all 15 ticket field questions that populates our form in agent workspace.

Agent productivity increases immensely, and the number of simultaneous conversations increases beyond 3 chats per agent. Customers have responded very well to this especially those who want to complete business with us in a timely manner.

Ver comentario · Editado 06 feb 2022 · Morad

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Morad hizo un comentario,

ComentarioUsing legacy AI agent functionality

Is there any update to increase the number of drop down values beyond 20? I can it was mentioned 6 months ago that it was due to be released in a couple of months. 

Ver comentario · Publicado 06 feb 2022 · Morad

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Morad hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Is there a plan to increase the types of ticket fields beyond drop downs and text? I would like to see date fields, multiple choice fields.

Ver comentario · Editado 31 ene 2022 · Morad

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Morad hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hi Dane, thanks it would be a really powerful tool and hopefully not overly complicated to implement.
Thanks,
Morad

Ver comentario · Publicado 31 ene 2022 · Morad

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Morad hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Is there a way I can increase the number of fields to more than 7 we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction/request with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields, if not would love this to be an upgrade to the great feature.

Ver comentario · Publicado 28 ene 2022 · Morad

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Morad hizo un comentario,

ComentarioWeb Widget documentation

I have a question around the Zendesk messaging widget, you have a great for the customer to go back and start a new conversation, is this possible for Zendesk customers to enable?

Ver comentario · Publicado 28 ene 2022 · Morad

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Morad hizo un comentario,

ComentarioUsing legacy AI agent functionality

Is there a way I can increase the number of fields we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields

Ver comentario · Publicado 28 ene 2022 · Morad

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