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Annelies Van der Sanden's Avatar

Annelies Van der Sanden

Incorporación 12 sept 2022

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Última actividad 05 jun 2024

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27

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11

RESUMEN DE LA ACTIVIDAD

Última actividad de Annelies Van der Sanden

Annelies Van der Sanden hizo un comentario,

ComentarioUsers, groups, and organizations

Is it possible to exclude certain tickets from the subscription.

For example tickets with a certain tag.

 

Why would we want to exclude: there are auto generated tickets and are to inform our support proactivly, now they also receive these e-mails.

Ver comentario · Publicado 27 mar 2024 · Annelies Van der Sanden

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Annelies Van der Sanden hizo un comentario,

ComentarioReporting and analytics for help center

Hi Orsolya Forster, Any news if the request of Beth_Borghi has been added?

Ver comentario · Publicado 22 mar 2024 · Annelies Van der Sanden

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Annelies Van der Sanden hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

As mentioned before, this should be part of explore for reporting.

Why is this not on the short term roadmap, clearly a lot of people want this. First post was  a couple of years ago. So this is already long term. 

Ver comentario · Publicado 18 nov 2022 · Annelies Van der Sanden

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Annelies Van der Sanden hizo un comentario,

ComentarioRouting

Hi Camilo, we solved this by changing the view to unassigned tickets and tickets assigned to the active user only

Ver comentario · Publicado 18 nov 2022 · Annelies Van der Sanden

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Annelies Van der Sanden hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

@Matt Yes :)

Ver comentario · Publicado 09 nov 2022 · Annelies Van der Sanden

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Annelies Van der Sanden hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

I just did test in our environment and we don't have that issue. Might be a setup?

Ver comentario · Publicado 08 nov 2022 · Annelies Van der Sanden

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Annelies Van der Sanden hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We are transforming our service desk and are now testing the flow when working with the play button.

This came up as one of the first remarks. So upvoted!

 

How many upvotes do we need for a go? :D

Ver comentario · Publicado 08 nov 2022 · Annelies Van der Sanden

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Annelies Van der Sanden hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

how many +1's do you need to get it on the roadmap?

Ver comentario · Publicado 21 oct 2022 · Annelies Van der Sanden

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Annelies Van der Sanden hizo un comentario,

ComentarioTicket basics

Is there a setting somewhere that makes it mandatory to enter a comment when skipping a ticket? Currently they can leave this field blank and go to the next ticket.

Ver comentario · Publicado 12 sept 2022 · Annelies Van der Sanden

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