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Michael Pham's Avatar

Michael Pham

Incorporación 05 ene 2023

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Última actividad 07 nov 2023

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3

RESUMEN DE LA ACTIVIDAD

Última actividad de Michael Pham

Michael Pham hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Hi Zendesk, 

I would like to upvote this particular feedback, and echo the sentiments expressed by Denis.

Thank you,

Michael

Ver comentario · Publicado 07 nov 2023 · Michael Pham

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Michael Pham creó una publicación,

Publicación Feedback - Ticketing system (Support)

We would like to have the option to enable the customer context panel to be open by default on tickets. 

Publicado 27 sept 2023 · Michael Pham

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Michael Pham hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)

+1 on the ability for roles other than Admins to override an Agent's OOO status. 
+1 on looking into unavailable functionality as we have experienced our agents receiving tickets in their personal queue while being unavailable 

Ver comentario · Publicado 05 ene 2023 · Michael Pham

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