Jay T Proffitt

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

By not having this feature service reps are disadvantaged from getting an accurate CSAT.  Fake/spam ratings don't help anyone.

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• Jay T Proffitt
• Editado 7 de julio de 2022 23:38
• 6 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Admin any updates on this?

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• Jay T Proffitt
• Creación 6 de julio de 2022 14:53
• 7 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

I'd like to request this feature as well.  We have lots of spam-like emails and these get ratings from dissatisfied requesters, but these should have no bearing on the agent.   It feels like an adm...

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• Jay T Proffitt
• Creación 16 de mayo de 2022 23:43
• 8 votos