Vicki Irvine

Adding another vote for the functionality to split Tickets within standard Zendesk - it would save a lot of time and hassle doing it manually!

Adding another vote for the functionality to split Tickets within standard Zendesk - it would save a lot of time and hassle doing it manually!

Adding another vote for the functionality to split Tickets within standard Zendesk - it would save a lot of time and hassle doing it manually!

Sadly I think the ship has sailed on these discussions - Zendesk weren't interested last year when lots of us reported various issues with the new Agent Workspace, and ultimately we've just had to get on with it and adjust to the new functionality.

If it's any consolation, you do get used to it...

Sadly Zendesk don't seem to be interested in all the negative feedback they received on this topic.  The rest of us have given up now I think!  I certainly have anyway.

By small consolation, you do get used to the new layout.  Especially when you have no choice in the matter...

So we have NOT been given the option to switch between layouts - we now have to design the alternative layouts ourselves?  And that's only if we have the correct Zendesk account to do so?!

Feels like we've been given very misleading information/promises...

Amisha Sharma any news for us yet please?

Thanks Shawna James - appreciate the response

Amisha Sharma Brett Bowser Shawna James is anyone reading this thread?

Amisha Sharma Brett Bowser Shawna James please can someone answer the question in my previous post above?