Ron
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Última actividad de Ron-
Ron hizo un comentario,
Thanks Tipene Hughes, OK, that explains the behavior then. Would be nice to be able to handle this in our app somehow. Cheers Ron
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Ron creó una publicación,
Event on Ticket Creation via Email
Hi there, We have an app that sends an HTTP request when new tickets are created. The idea is to generate an alert in our own product. All words find when I create the ticket manually. However, whe...
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Ron hizo un comentario,
Hi Erica, Thanks again .... The ticket creation is quite straightforward. I did not configure any auto-assignments. However, I can see that all the tickets I have created are assigned to myself. I ...
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Ron hizo un comentario,
Hi Erica, I create a ticket by clicking "Submit as New". However, right after that the ticket is marked as Open. In "ticked.saved" I only get one event where isNew is false. Also the comments are ...
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Ron hizo un comentario,
Hi Erica, Sure, you can find the complete code here .... https://github.com/rons4/signl4-integration-zendesk/blob/main/assets/iframe.html Thanks again Ron
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Ron hizo un comentario,
Thanks Erica, I tried that but it seems I always get the following when using ticket.saved .... "isNew":false"status":"open" No matter whether I create a new ticket or add a comment to an existing ...
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Ron hizo un comentario,
Hello, I have another question .... When I use the following: client.on('ticket.save', function(data) {sendAlert(data);return true;}); the variable "data" contains the ticket information but the co...
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Ron hizo un comentario,
Hi Erica, Thanks a lot and sorry for my late reply. In fact your question was already the answer for me. I added the background location and now it works just fine. Thanks again Ron
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Ron hizo un comentario,
Thanks Erica, Yes, that looks like a feasible approach. However, I am looking for something that can get listed in your marketplace. Is this possible with the webhooks as well? If not, would someth...
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Ron creó una publicación,
Event for new / updated / closed tickets
RespondidaHello, I was searching around but could not find a good start. My intention is to create an app that sends an HTTP request to our alerting service when a ticket is created (or updated, or closed). ...