Ron
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Actividad reciente de Ron-
Thanks Tipene Hughes, OK, that explains the behavior then. Would be nice to be able to handle this in our app somehow. Cheers Ron
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Hi Erica, Thanks again .... The ticket creation is quite straightforward. I did not configure any auto-assignments. However, I can see that all the tickets I have created are assigned to myself. I ...
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Hi Erica, I create a ticket by clicking "Submit as New". However, right after that the ticket is marked as Open. In "ticked.saved" I only get one event where isNew is false. Also the comments are ...
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Hi Erica, Sure, you can find the complete code here .... https://github.com/rons4/signl4-integration-zendesk/blob/main/assets/iframe.html Thanks again Ron
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Thanks Erica, I tried that but it seems I always get the following when using ticket.saved .... "isNew":false"status":"open" No matter whether I create a new ticket or add a comment to an existing ...
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Hello, I have another question .... When I use the following: client.on('ticket.save', function(data) {sendAlert(data);return true;}); the variable "data" contains the ticket information but the co...
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Hi Erica, Thanks a lot and sorry for my late reply. In fact your question was already the answer for me. I added the background location and now it works just fine. Thanks again Ron
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Thanks Erica, Yes, that looks like a feasible approach. However, I am looking for something that can get listed in your marketplace. Is this possible with the webhooks as well? If not, would someth...