Gabrielius

I would consider this a handy feature:

It allows you to override any filter specified in the ALL conditions section.

For example:

I may have added a filter to not show tickets with a tag (e.g. call-scheduled) in ALL conditions. However, if a user replies, I would like this to be overridden (maybe some action has to be taken?) and the ticket to reappear in the view.

I would love to have the ability to have a new metric in Views when doing the filtering. So for example, that metric could be named "Hours since update (workdays)". The idea is to calculate hours only on workdays and omit weekends. Because if I try to create a view with tickets I have to follow up, e.g. after 3 days of non-activity, I want that to be 3 workdays, and not calendar days since the user most likely did not do anything on the weekend, so I would be following him up too early.