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Chris Hillam's Avatar

Chris Hillam

Incorporación 09 abr 2024

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Última actividad 17 dic 2024

Director of Customer Experience at Austin Capital Bank.

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Última actividad de Chris Hillam

Chris Hillam hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Would also love to see this.

Ver comentario · Publicado 02 jul 2024 · Chris Hillam

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Chris Hillam hizo un comentario,

ComentarioAI agents and automation best practices

This was extremely helpful, thank you! 


I am configuring Messaging for multiple brands in our environment, and not every agent is assigned to every brand. It seems this is checking whether agents are available on the account level, but not checking whether agents are available in a particular group. 


Example: Agents are available in Brand A, but Brand B agents are Invisible for a training session. During that time I'd like to deflect Messages from Brand B using this method. 

 

Assuming I've set everything up correctly, agents being Available in Brand A seem to make it so if the API call sees online agents at all, it routes incoming Brand B messages as if agents are available. 

 

Are there additional variables I can add which would check for available agents at the brand-level?

Ver comentario · Publicado 09 abr 2024 · Chris Hillam

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