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James Ratcliffe

Incorporación 27 oct 2021

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Última actividad 08 ago 2024

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19

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RESUMEN DE LA ACTIVIDAD

Última actividad de James Ratcliffe

James Ratcliffe hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi @... , we also need this because the Description field isn't required on all our Jira projects.

Ver comentario · Publicado 15 may 2024 · James Ratcliffe

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James Ratcliffe hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)

Hey @..., has this limit changed? We have a Jira issue with 206 link Zendesk tickets.

(HI Dan R. 🌊)

Ver comentario · Publicado 20 jun 2023 · James Ratcliffe

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James Ratcliffe hizo un comentario,

ComentarioTeam members and groups

Hi,

I don't see these two permissions on my account:

  • Manage groups
  • Manage organizations

I do see Manage user fields and Manage organization fields. Is this normal?

Thanks,

James

Ver comentario · Publicado 11 nov 2022 · James Ratcliffe

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James Ratcliffe hizo un comentario,

ComentarioHow to solve issues with payments

Is this still accurate, or does Zendesk send the owner's email?

I'm installing an app that has a free trial, and it asks for payment info right away. In the Payments section on the installation page (in the Zendesk admin center), it's using the Zendesk Owner's email, and I can't change.

Ver comentario · Publicado 27 oct 2022 · James Ratcliffe

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James Ratcliffe creó una publicación,

Publicación Feedback - Help Center (Guide)

Hi,

We're trying to build a tool that makes bulk changes across many articles. We'd like to put those changes through the normal review process in the Guide interface. However, when we update the article text (translation) through the API, we have to either publish the changes immediately or un-publish the article. We don't want to publish without reviewing the changes first, but we don't want to un-publish the article because that hides it from users.

What we need is a way to update the translation draft through the API without updating the live version. Even better would be a way to submit the changes for review!

Thanks,
James

Publicado 15 feb 2022 · James Ratcliffe

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James Ratcliffe hizo un comentario,

ComentarioHow to manage the help center

When I update a translation with the API, the changes are published immediately. Is there way to update the translations without publishing? Thanks in advance.

Ver comentario · Publicado 02 feb 2022 · James Ratcliffe

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