Justin T. Esgar

Hi Amy Dee - I reached out to Support last night who led me to this thread. Other than he wasn't terribly helpful (please see my thread about your support recently here: https://support.zendesk.com/hc/en-us/community/posts/4418019922842-Zendesk-Support-has-gone-downhill)

This issue only started yesterday for us. I've done the incognito window thing, no change. We haven't added any apps in a while - so why all of a sudden this is happening doesn't make sense. I tested the ?noapps - same result.

What I would like is if someone from ZD support could actually call me and we can do a walk-through to show you what's happening. 

All of a sudden yesterday (Jan 24th), my agents are experiencing this also. Clicking on the public reply showed that the dot is similar to the graphic above. However, the only change was made was to a field, and then "submit as open" was pressed. When submitting the ticket should save the changes and be done. Also, there was nothing added to the public reply so there's no reason for it to show changes. 

Other agents on my team are experiencing the same issue.

Is there possibly a bug in the new Agent Workflow design?