Tim (Non-techie CEO)

I would agree this is a less than optimal experience. As the business owner I manage the subscriptions and pay all the bills. But as a non-techie in a tech business, I'm paying for something that I don't use. In my instance we are an SME badly impacted by COVID, and this is effectively been a 100% premium on a product we've not really been using for the last 2 years as we've had to hibernate our business. It's now become a significant number in our run rate.