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Dermot

Incorporación 30 dic 2022

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Última actividad 30 mar 2023

Zendesk Luminary

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Última actividad de Dermot

Dermot hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Following this thread - hoping for an offering from ZD soon, especially considering they use it themselves and can clearly see the need for it.

Currently every customer that returns to our Messaging service are immediately presented with their last interaction, with no notification within the chat window that it's a past (and closed) ticket unless the agent communicated that themselves before solving. What ZD are utilizing themselves clearly fixes this issue and presents a better CX - please update soon!

Ver comentario · Publicado 30 dic 2022 · Dermot

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