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Michael Nickey's Avatar

Michael Nickey

Incorporación 14 mar 2022

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Última actividad 25 jun 2024

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Última actividad de Michael Nickey

Michael Nickey creó una publicación,

Publicación Feedback - Reporting and analytics (Explore)

I've searched the Zendesk recipes online and am not finding how to calculate the average time to respond to a voicemail.

The metric per ticket would be the time the ticket was created by Talk to the time there was an outbound call placed from Talk. Does anyone know if this is possible or if there is a way to measure this?

Thanks in advance

Publicado 19 sept 2023 · Michael Nickey

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