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Lucinda G.'s Avatar

Lucinda G.

Incorporación 16 oct 2021

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Última actividad 22 oct 2021

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Última actividad de Lucinda G.

Lucinda G. hizo un comentario,

ComentarioBuilding reports

Hi! 

We recently enabled the callback feature for our customers and I've noticed the Abandoned in queue and Callback requested counts at end of day are very close to each other (3 off to be exact). Does a customer requesting a callback also record as abandoned in queue?  

Ver comentario · Publicado 23 sept 2021 · Lucinda G.

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Lucinda G. hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thank you Dave!  I didn't realize that it was set up as a trigger by a former admin. Very helpful :D 

Ver comentario · Publicado 15 sept 2021 · Lucinda G.

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Lucinda G. creó una publicación,

Publicación Q&A - Tickets and email

Is it possible to remove the text from our emails that states " Your ticket update has been received by Zola Customer Support and is being reviewed". We have several teams working out of Zendesk and it isn't relevant for all teams to have this in the body of emails sent to customers. 

Publicado 14 sept 2021 · Lucinda G.

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