Aravindaraj J

Hello Jupete,

Thanks for your response. My webhook is from ServiceNow, triggers created in Zendesk are updated to ServiceNow through the Webhook endpoint set in the Zendesk page.

For authenticating the ServiceNow Webhook endpoint in Zendesk, we use the bearer token and this is valid only for 30min. For security purpose, ServiceNow cannot generate a never-expiring token but they will share a 'Refresh Token' (with client_id, client_secret info) which can be used to generate access tokens any number of times.

Now, in Zendesk there is no option to enter refresh_token, client_id, client_secret to generate access tokens automatically when it expires. Or do we have such an option in Zendesk?

Thanks for your help!

Hello,

I am working with Webhooks in Zendesk (Admin centre > Apps and Integrations > Webhooks), where I am sending trigger updates to the Webhook endpoint. These Webhook endpoints are authenticated through a Bearer token and the bearer token is valid for 30 minutes alone. After 30 minutes, I will have to generate a new token from the client application and apply it in the Zendesk Webhooks section.

In applications like ServiceNow, it is possible to regenerate access tokens through 'Refresh Token' automatically once it is expired. Is there any similar option that exists in Zendesk? If not, any plan to implement it in future?