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Kenneth Morris's Avatar

Kenneth Morris

Incorporación 01 feb 2022

·

Última actividad 18 feb 2025

Zendesk Luminary

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45

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25

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11

RESUMEN DE LA ACTIVIDAD

Última actividad de Kenneth Morris

Kenneth Morris hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I appreciate that the icons for each product make a bit more sense. 

Ver comentario · Publicado 18 feb 2025 · Kenneth Morris

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Kenneth Morris hizo un comentario,

ComentarioJira integration

Hello Folks,

My team stated they have ran into an issue with the application, none of the linked issues are displaying and we can not add JIRAs to a Zendesk ticket via integrated app on the right sidebar. Previously linked JIRAs do not load, although it does show the number of JIRA tickets that were linked prior to this issue starting.

Ver comentario · Publicado 04 abr 2023 · Kenneth Morris

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Kenneth Morris hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hello Folks,

Is there an update on this feature request?

We find it difficult to assign content to be updated when the users have the power to update articles across categories and across brands they shouldn't have access to and the manage permissions is too much power at the moment. 

Can there be an intermediate between Admin level and basic users?

 

 

Ver comentario · Publicado 27 mar 2023 · Kenneth Morris

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Kenneth Morris hizo un comentario,

ComentarioWorking with articles in the knowledge base

Some articles in our guide content show as no owner. What is the system that lets an article have no owner?

 

Ver comentario · Publicado 20 mar 2023 · Kenneth Morris

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Kenneth Morris hizo un comentario,

ComentarioMeasuring success

I asked this question to ZD 2 months ago.

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.


 

Ver comentario · Publicado 27 jul 2022 · Kenneth Morris

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Kenneth Morris hizo un comentario,

ComentarioHelp with apps and integrations
Hello  Dwight Bussman


Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper action is to configure the settings in Zendesk via the Salesforce App not Salesforce directly.

Ver comentario · Publicado 17 may 2022 · Kenneth Morris

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Kenneth Morris hizo un comentario,

ComentarioMeasuring success

Hello ZD

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.

Ver comentario · Publicado 11 may 2022 · Kenneth Morris

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Kenneth Morris hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.

Ver comentario · Publicado 15 mar 2022 · Kenneth Morris

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Kenneth Morris hizo un comentario,

ComentarioTicket management

We had an end user who added our support alias to a zoom meeting invite and their following tickets were marked as spam and suspended. Is this intentional?

 

Ver comentario · Publicado 01 feb 2022 · Kenneth Morris

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