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María de la Plaza
Incorporación 06 nov 2023
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Última actividad 15 ene 2025
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Última actividad de María de la Plaza
María de la Plaza hizo un comentario,
Hi there!
This is also super frustrating for my team. Is there at least the possibility to have a shortcut for toggling between messaging and email?
Ver comentario · Publicado 30 oct 2024 · María de la Plaza
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María de la Plaza hizo un comentario,
My apologies, I must've missed that Shawna James
Thank you!
Ver comentario · Publicado 17 may 2024 · María de la Plaza
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María de la Plaza hizo un comentario,
Hi there!
I have enabled the feature but we don't seem to get any suggestions, is that only for newly created tickets?
Ver comentario · Publicado 17 may 2024 · María de la Plaza
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María de la Plaza hizo un comentario,
Just tried it and seems to work nicely. This was a much needed feature, thank you.
Is it supposed to also work with Problem tickets? That can be a bit confusing for agents.
I also have a suggestion about merging, though.
I'm pretty sure I'm not the only one who always needs to uncheck the boxes “Requester can see this comment” when merging tickets. I know it's been like this for years, but I think this should be reconsidered.
Thank you!
Ver comentario · Editado 17 may 2024 · María de la Plaza
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María de la Plaza hizo un comentario,
This is a very good feature, do you have a timeline as to when will it be released for non-signed in users?
Ver comentario · Publicado 08 may 2024 · María de la Plaza
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