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Elyia Leonard's Avatar

Elyia Leonard

Incorporación 26 jul 2023

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Última actividad 17 ene 2024

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12

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4

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RESUMEN DE LA ACTIVIDAD

Última actividad de Elyia Leonard

Elyia Leonard hizo un comentario,

ComentarioTeam members and groups

Requesting enhancement that this be controlled by role. We'd like to restrict certain agents (by group or role) from making this change without restricting on our entire account. 

Ver comentario · Publicado 11 oct 2023 · Elyia Leonard

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Elyia Leonard hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Would also be helpful to limit form visibility by group. 

Ver comentario · Publicado 31 jul 2023 · Elyia Leonard

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Elyia Leonard hizo un comentario,

ComentarioAdditional ticket channels

Any progress on Admins being able to update or set the agent status? We'd also like to control the status based on an agents schedule so tickets aren't assigned to an agent at the end of the day before they are about to be out of office for two days. 

Ver comentario · Publicado 26 jul 2023 · Elyia Leonard

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