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Kaitey Withnell's Avatar

Kaitey Withnell

Incorporación 02 mar 2022

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Última actividad 26 abr 2023

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Última actividad de Kaitey Withnell

Kaitey Withnell hizo un comentario,

ComentarioTicket basics

Hi Zendesk, the UI of the Agent Workspace has recently changed.  The new Ticket Options drop down and changes to displayed page numbers within Views are particularly cumbersome to use since the changes were implemented a few weeks ago.  Not sure if you have any recommendations or would like to take this as feedback. :) 

Issues:

- Page numbers previously displayed a wider range, so you could skip through 4-5 pages at a time.  You can now only skip through 2 pages at a time

- The 'Suspended' View's Ticket Options overlap if you've changed the View order

- When merging tickets within a View, the page continually snaps up to the top when attempting to select a ticket.

Ver comentario · Publicado 04 abr 2022 · Kaitey Withnell

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Kaitey Withnell hizo un comentario,

ComentarioWhat's new in Zendesk

Really loving the ability to resize areas in the Agent Workspace, but I find the ticket properties are too spread apart now.  Reducing the spacing between each would be a QOL improvement to eliminate extra scrolling. :) 

Ver comentario · Publicado 04 abr 2022 · Kaitey Withnell

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